Uniportal vs Neo Agent · Neo Agent alternative
Neo Agent offers AI agents for MSPs with a strong focus on triage and dispatch. Uniportal focuses on the work after a ticket is assigned, resolving complex L1 and L2 tickets end to end inside your PSA, with approval controls you set per tool and action.
Neo Agent lets you build agents for different workflows, written in plain English, with triage and dispatch as a common starting point. Agents run autonomously, with approval rules and a test mode to build trust before you expand what each one handles.
Uniportal is built for resolution. Technicians chat with the AI Assistant on the ticket, and AI Agents can take repeatable work on their own. Either way, it does the multi-step, multi-tool changes, like onboarding, offboarding, and access management, that take a technician the most time.
| Feature | Neo Agent |  Uniportal.ai |
|---|---|---|
| Primary focus | Neo Agent Triage and dispatch, plus L1 resolution | Uniportal Resolving complex L1 and L2 tickets end to end |
| How you work with it | Neo Agent A set of autonomous agents you configure and manage | Uniportal An AI Assistant technicians chat with, plus AI Agents triggered by a ticket or schedule |
| Triage and dispatch | Neo Agent A core use case | Uniportal Not our focus, by design |
| Human in the loop | Neo Agent Approval rules, with low-risk work able to run on its own | Uniportal Approval gates per tool and action, and any tool can be blocked entirely |
| Deciding what AI handles | Neo Agent You choose which ticket types each agent can take | Uniportal You set approvals per tool and action, and technicians delegate ticket by ticket |
| Getting started | Neo Agent Test mode, then expand autonomy over time | Uniportal Live by the end of your first onboarding session, with technicians approving |
| Pricing | Neo Agent Usage-based | Uniportal Credit-based usage, with unlimited endpoints, customers, and technicians |
Resolution, not routing
Triage and dispatch keep a queue moving, and it is a core strength of Neo Agent. Uniportal intentionally leaves it out.
We focus on the work after the ticket is assigned: finding the user in Microsoft 365, resetting access, converting mailboxes, updating the PSA and IT Glue. The multi-step, multi-tool changes that take a technician the most time.
Assistant and agents
Technicians can delegate a ticket to the AI Assistant from inside the PSA and watch it work. For repeatable tasks, AI Agents run on their own, triggered by a ticket or a schedule.
You don't have to decide up front which mode to trust. Start with technicians in the loop and give agents more room as your team gets comfortable.
Control you configure
Human-in-the-loop controls are configurable down to the individual tool and action, so you choose what can run on its own and what always waits for approval. Any tool can be blocked entirely.
Every action passes through a server-side layer that checks role-based access and approval requirements before anything executes, and every change is logged with who approved it.
Start small
Uniportal is priced on credit consumption, not seats, so you can begin with a small slice of your queue and expand only as your team gets value from it.
Choosing between them
If triage and dispatch is your main need, a triage tool can sit alongside Uniportal.
See Uniportal work alongside your technicians on your real tickets.
More comparisons
Based on publicly available information as of September 2026. Product names are trademarks of their respective owners. Features and pricing may change, check each vendor for current details.